What is a key communication practice registrars should adopt?

Using effective communication skills is crucial in a healthcare setting, especially for patient registrars, as it directly affects patient experience and satisfaction. Focusing on always looking at the patient when asking questions demonstrates active listening and respect, which makes the patient feel valued and understood. This practice fosters a sense of trust and encourages open communication, allowing patients to feel comfortable sharing their concerns and asking questions.

Maintaining eye contact can also help registrars gauge patient reactions and adjust their communication style accordingly, further enhancing the interaction. This attentive approach can significantly improve the quality of information obtained during the registration process and reassure patients that their needs are prioritized.

In contrast, using technical jargon can confuse patients who may not be familiar with medical terminology. Multitasking while speaking to patients can lead to misunderstandings and make patients feel neglected. Additionally, speaking loudly without regard to the situational context may come off as rude or aggressive, further hindering effective communication. Therefore, maintaining eye contact is a key communication practice that can lead to better patient outcomes.