What should patient access staff do if they receive an incomplete order?

When patient access staff encounters an incomplete order, the appropriate course of action is to follow up with the physician's office. This ensures that the order can be clarified and completed correctly, which is essential for providing quality patient care. By reaching out to the physician's office, staff can obtain the missing information necessary to process the order accurately.

Direct communication with the healthcare provider is crucial in maintaining the workflow and ensuring that patient safety is prioritized. Handling incomplete orders promptly reduces the likelihood of delays in patient treatment and helps maintain accurate medical records. This proactive step reflects the patient access staff's role in facilitating efficient operations within the healthcare setting.

In contrast, actions such as filing the order as it is would overlook the potential issues that can arise from incomplete information, and contacting the patient for clarification may not provide the necessary clinical insight that the physician's office would. Simply waiting for the physician to address the issue may lead to unnecessary delays in care.