Which of the following is NOT a key step in the insurance verification process?

The insurance verification process primarily focuses on confirming details related to a patient's insurance coverage. A key step in this process is to check the patient's insurance eligibility to ensure that the insurance plan is active and that the services will be covered. Additionally, confirming deductible amounts is crucial as it informs both the healthcare provider and the patient of any out-of-pocket expenses that may be required before benefits are activated. Contacting the insurance provider for detailed information is also essential for gathering accurate information about coverage, benefits, and any specific requirements the patient must meet.

Checking the patient's medical history, however, is not typically part of the insurance verification process. While a patient's medical history is vital for treatment decisions and understanding the context of their healthcare needs, it does not directly influence verifying their insurance status or benefits. Thus, it is not considered a key step in the verification process specifically aimed at determining insurance eligibility and coverage.